Users who use iCloud on their iPhones and iPads, know that for Apple technology, it’s the best cloud storage. The depth of integration with the system is at such a level that it is often not even clear that certain data is uploaded at this time. With the advent of iCloud Drive, it became possible not only to store backups, photos, and synchronize information from various applications, but also simply to save files in the cloud.
Unfortunately, as with all cloud storage, iCloud breakdowns occur periodically. In such situations, users can not only sync some information but also just download important documents for themselves.
Let’s see what to do if unable to download from iCloud to your device.
iCloud Drive files
I’ve been using a pair of iPhones and iPads since 2011. At that time, the current devices were the iPhone 4S and iPad 2. Only in the same year, it became possible to sync device information, especially photos, thanks to iCloud. For eleven years of some large-scale failures in the work Apple cloud service I haven’t encountered, but with the advent of iCloud Drive and its active use, I sometimes run into problems downloading documents from the cloud.
For those who don’t know iCloud Drive allows you to transfer and store all the files, you need in the apple cloud. It doesn’t matter what operating system your device has. You can easily enter through the Web version of iCloud and upload documents there. That’s what makes this service so convenient.
Problems with downloading files from iCloud can occur on iPhones and iPad. Therefore, this instruction is relevant for both lines of Apple devices. If nothing happens when you try to download a file from the cloud, the first thing you should do is make sure your device has internet access. To do this, you just need to open safari and go to a website.
How to Disable LTE on iPhone?
If the site does not open, you have problems either with Wi-Fi or with a mobile operator. To solve Wi-Fi connection problems, we recommend using our separate hardware. If you are using a cellular network, try the following:
After these steps, the connection will be restored. A similar issue often occurs in places with poor LTE reception. You can’t even go back to this network, but stay on 3G. In many regions, this option will be even more stable. If these actions did not help, check the balance and the rest of the traffic on your number. It is possible that you have lost money or used the entire paid Internet package.
Airplane mode on iPhone
If you don’t feel like messing with the settings, you can simply reset all wireless connections using airplane mode.
Assuming a good LTE signal, this method will be faster than switching between networks in the settings.
It may also happen that while performing some actions in the settings, you accidentally disabled the Files app and iCloud Drive access to a cellular network. You can check it like this:
- Go to settings.
- Open the Cellular section.
- Scroll down and make sure the toggles next to the Files app and iCloud Drive are turned on.
Many disable unnecessary apps in this list so that they don’t consume traffic. Trying to turn them off can accidentally catch something you need.
Reset Network Settings – iPhone
If after performing all the above steps you did not get a result, restart your smartphone or tablet. There may have been some kind of bug in the software. But restarting doesn’t always help. If Internet access still does not appear, you need to reset the network settings. For that:
Keep in mind that after these steps all saved Wi-Fi networks will be deleted. After these steps, all network settings will be reinstalled and Internet access will appear.
iCloud – Download files
Sometimes Apple, like any large company, has a server outage. To determine this, go to the Apple website in a special section to make sure that the company’s services are working. If there are any messages regarding iCloud crashes just wait for them to be fixed.
But often, accessing your iCloud Drive may fail. You can solve it in the following way:
After that, you can safely open “Files” and download documents from iCloud Drive.
How to Delete an App from iPhone?
It’s possible that the failure didn’t happen in iCloud itself or in your iPhone’s network settings, but in the Files app. The most cardinal way to fix issues with this program is to reinstall it. Most importantly, before these steps, make sure that no important information is stored in “Files”. To reinstall the Files app, follow these steps:
- Hold your finger on the program icon until the context menu appears.
- Select uninstall the app.
- Confirm deletion.
- Restart the iPhone.
- Download the Files app from the App Store.
Application crashes are very rare, but you better be prepared for anything.
iCloud official site
If all the above actions did not bring the desired effect, and the document is still vital for you, I advise you to use the Web version of iCloud Drive.
- Open Safari.
- Go to iCloud.com.
- Sign in with your Apple ID.
- Select iCloud Drive and download the desired document to your device.
Moreover, you can do this not only using Apple devices but also from a computer running Windows and a smartphone on android.
Factory Reset iPhone
Once the file is downloaded, reset your smartphone to factory settings. There may be some sort of glitch in the iPhone software that is preventing the device from accessing iCloud Drive. For this you need:
After the reset, make sure to set up your smartphone as new and check access to iCloud Drive. By following these steps, you will finally fix all the issues.