Business needs are many and varied. Fortunately, as technology evolved, solutions emerged in the form of programs that fit every type of business. So whatever the need of a large, medium or small business, it can be met.
One of the best is known as Microsoft Dynamics. What was originally the green project ended up giving birth to the former business solutions of the American giant. Today it’s an essential program for many companies.
If you don’t know what is microsoft dynamics Pay attention to the following paragraphs. Then, we will reveal to you what this software consists of, which perfectly combines CRM and ERP, as well as the advantages obtained by the companies that hire it.
What is Microsoft Dynamics?
Basically, it is a tool that benefits both parties: the business and the customers. To this end, he makes available to the company that hires him a series of applications and modules that remain connected to each other to facilitate and speed up all the operations that are carried out.
All the tools that are part of this software are characterized by their intelligence and scalability, which, added to the advantages it offers, gives rise to more and more companies want to implement it.
Benefits of Hiring Microsoft Dynamics
The first advantage that companies that decide to implement this program take into account is summarized in increased productivity. This advantage is given by several positive aspects that also deserve special mention.
One of the factors that becomes evident after the first use of the program is that of the great improvement in customer service in general. And it’s not for nothing, since the people in charge of consumer relations have a greater amount of information compared to the days when Microsoft Dynamics was not implemented in the company.
Thanks to this it is possible offer each client optimal supportwhich will make him happy with the transaction and therefore, he is more likely to decide to buy products again or hire services from the same company.
Speaking specifically of customers, it is appreciated that they themselves have information sent directly to them which they can use to resolve adversities in case they arise. Of course, if they do not see themselves capable of it, they always have the possibility of resorting to the professionals of the trade in question.
In addition, the company that owns Microsoft Dynamics has valuable information collected in real time, a clear example being the opinions that users post on the network. Thanks to him the company discovers which aspects can be improvedin turn promoting those who are currently positive.
On the other hand, it cannot be ignored the ease of use of this software. This is due to the fact that the interface is very reminiscent of the rest of the programs developed by Microsoft. Indeed, some like those of the Office office suite can be integrated without problem.
Although this advantage may seem insignificant, the truth is that it acquires great relevance, because after its implementation, employees and managers will not have to go through a complicated learning process.
On the contrary: after a short time, they will be able to drive with ease. all the intuitive graphical environment to the fullest.
To all that has been said, it must be added costs that become much lower. At a time when so many companies want to reduce them as much as possible, it is appreciated that this can be achieved easily and quickly by simply using software.
Indeed, like other similar solutions, the investment made to implement it in the company ends up being recovered in no time.
It is also the result of other advantages that should be mentioned, such as, for example, that the members who are part of the sales team stay 100% focusedby always having the key information and preventing them from being distracted.
Taking full advantage of the time available to each employee, as well as the company’s own resources, is the final advantage that is leading more and more companies to choose Microsoft Dynamics.
Currently, in the list of companies that use said software, we can see some of great renown, such as Adobe, BMW, HP and Coca-Cola. Predictably, many SMBs are also quick to opt for a program whose implementation begins to benefit from day one.