How to Fix Netflix Freezing Issue?

How to Fix Netflix Freezing Issue? When you really want to watch a movie or TV show, it can be really annoying when Netflix freezes.

This problem can appear in several ways:

  • The Netflix app is completely unresponsive.
  • Netflix video stuck on loading screen.
  • Your entire device (computer, mobile, media player or game console) freezes.
  • The video freezes, but the sound continues to play.
  • The video plays, but stops and buffers.

All the problems listed above freeze the video, but they can be caused by different things.

If you are unable to load the Netflix app on your device, it may be that the app itself does not work. In this case, follow the troubleshooting steps in the app itself.

Cause of Netflix freezing

Certain things can cause your video to freeze on Netflix, and it also depends on the device you are using.

Most of the time, this is data stored on the device that must be refreshed for the application to netflix works correctly. However, there are also times when it is tied to a pilot outmoded or your operating system needs to be updated.

We will explore all the causes of Netflix freezing and how you can fix them.

How to Fix Netflix Freezing Issue on Windows 10 and macOS?

Use the following steps to troubleshoot when a Netflix video freezes on your desktop or laptop.

  1. Restart your home network. Often, problems loading videos on Netflix boils down to poor network connection. Restart your router and test your internet connection to make sure you can actually connect to the internet. If you find that you are having internet connection issues, work on troubleshooting your home network router. If your router is working but your computer cannot connect to the network, you will need to fix your computer’s wireless connection.
  2. Restart your computer. Since most of the time Netflix freezing issues are caused by information that needs to be refreshed on your system, the easiest solution is to properly restart your Windows 10 PC or reboot your Mac.

    If you see any errors while restarting, try starting Windows in Safe Mode or using the Safe Boot option on your Mac to fix these errors.

  3. Delete Netflix cookies from your browser. Deleting cookies is one of the best ways to ensure that all browser information is completely clean. While you’re at it, you can also clear your browser’s cache.

    Netflix provides an even faster method to specifically delete Netflix cookies. just go to and login to your account.

  4. If the network and Internet connections are working properlyyou may have an outdated version of the operating system Windows or Mac. Be sure to run Windows Updates on Windows 10 or update your macOS to ensure you have the latest patches.

    If you recently updated Windows before the Netflix freezing problem started, you may need to troubleshoot the issues causing those updates. Specifically, you may need to roll back your graphics driver to the version that worked before.

  5. Speaking of graphics drivers, an outdated graphics driver can cause issues whenever Netflix updates its website or app. Visit your graphics driver manufacturer’s website, then download and install the latest version for your operating system. In Windows 10, you can do this by automatically searching for driver software.

How to Fix Netflix Freezing on Android or iPhone

The Netflix Freeze on a mobile device can be caused by various other reasons. These are usually associated with an outdated app, data cache issues, or poor internet connection.

  1. Restart your Android or restart your iPhone. This will ensure that the information Netflix has stored on your device is updated correctly.

    On Android and iPhone, you have the option of simply turning off the device or restarting it. Make sure that when you follow the reset steps, you hard reset your device. You’ll know you’ve done it correctly if you see the OS loading screen on startup.

  2. Solve all your home network connection problems, mobile data connection problems or internet connection problems for your Android. iPhones can also have Wi-Fi connection issues or issues with mobile data connections. If your mobile device can’t access the internet, that’s likely the cause of your Netflix stuck issues. If so, troubleshoot your internet connection.

    If you’re using a free Wi-Fi hotspot or a public network, your network administrator may have disabled the ability to stream videos over the network. This is common in hotels where the streaming of movies or shows on Netflix is ​​blocked.

  3. Even if the network you are on has blocked Netflix streaming services, you may be able to unblock Netflix with a VPN connection. If you have a VPN service, you can connect to a VPN with an Android or configure a VPN for iPhone.

    Even if the network you are on has blocked Netflix streaming services, you may be able to unblock Netflix with a VPN connection. . If you have a VPN service, you can connect to a VPN with an Android or set up a VPN for iPhone.

Fix Netflix Freezing on Media Devices

Whether you use a device Chromecast, a Smart TV or a PlayStation game console, many steps to solve the freezing of netflix they are the same.

  1. A poor internet connection is a common culprit for Netflix freezing on streaming devices. Be sure to troubleshoot and fully test the internet connection on devices such as your Smart TV, Roku, Chromecast, Wii, PlayStation or Xbox.
  2. Log out of your Netflix account. Many devices like Chromecast or game consoles stay connected to Netflix for long periods of time, which may cause issues when Netflix or the device manufacturer updates the Netflix app. The first solution that usually works for frozen videos is to log out of your Netflix account and log back in.
  3. Restart the device. Like on a computer or mobile device, netflix stores information in the memory of streaming devices. A reboot can clear this and fix the issues. If the problem persists, you may need to try a hard reset of your device. Diffusion.